Atree Banerjee

To identify the project needs and requirement, update work file daily according to the project status, break projects into doable actions and time frame, assign works to internal team and assist with schedule management, explain technical terms and perform logical troubleshooting and provide detailed case logging by using Microsoft Power Point. Analyzed client suggestions and recommend product revision from existing Microsoft Excel report. Identifying project need and helping them to achieve certain features by using Gantt chart. Document support activities, project issues and resolution for reference purpose by using Microsoft Excel.

Build sustainable relationships and trust with customer accounts through pen and interactive communication. Handle customer complaints, provide appropriate solutions and alternatives within the time limit follow up to ensure that the issue is resolved. Provided accurate, valid and complete information by using the right tools. Deliver qualitative services to customers. Promote product and services. Build customer relationship.