Himanshu Pandya

Responsible for Data Analysis & Reporting to Management; Taking daily calls with Clients for Overseas for Production issues and maintaining daily MOM; Conducting QC & Audit Frequently to maintain Quality measurements; Managing Client Queries and discuss the same to clients as well as team to understand Different issues; Preparing MIS & Dashboards Weekly and Monthly basis; Updating SOPs with every updates receiving from client; Preparing RCAs and Other activities related to quality aspects

Responsible for implementing production procedures to optimize new and existing processes; Researches and analyzes new and existing procedures and makes recommendations for designing/ redesigning processes; Responsible for handling various projects and delivering to the End client; Responsible for handling first pass QC for the team; Conducting daily calls with the client for discussion of external errors and getting them reverted if invalid; Managing Query Tracker for internal queries and then discussing them over weekly call with the client; Conducting Error analysis and providing individual feedback to the associates; Preparing dashboards and keeping track of team data; Updating SOP with new scenarios after discussion and approval by client; Attending customer call fortnight to discuss the feedback received from the client; Training back up for the team members; Profile also involved inbound & outbound calls by TCS Agents to update changes as desired by the Client on the policy; Taking care of all the feedbacks received from the onshore team and conducting sessions as to how to curtail those feedbacks; I engaged in creating the process flows, guidelines, SOP’s, etc. for the new process along with the process manager and trainer; Preparing Dashboards & Internal & External Customer Reporting; Escalation Matrices for Follow up on Open items; Attending customer call thrice a week to discuss the feedback received from the client; Taking care of the quality & ranking of each individual in the team

Meticulously managing diverse accounting functions including preparation of vouchers and error-free entries in Oracle Software, Daily Cash & Bank Book, Banking functions, Bank Reconciliation and follow-up with Debtors and Vendor Billing; Holds credentials of handling & maintaining day to day accounting up to finalization of Balance Sheets after making all adjustments, Liaising with all relevant departments, Making MIS report on monthly basis; Monitor the inflow & outflow of funds and ensure optimum utilization of available funds to accomplish organizational goals; Carrying out finalization of trial balances as per Accounting standards and Companies Act; Monitor and manage the day-to-day accounting, costing, Monthly preparation of MIS Reports of Accounting & Costing; Monitoring of Purchase Registers, Payment Vouchers, Contractors Expense Vouchers, Purchase Vouchers, Debit Notes, Credit Notes to rectify books of accounts and accounts receivable of debtors; Actively coordinate with Bank Authorities & prepare Bank Reconciliation Statements for reconciling Cash & Bank balances; Involved in Sundry creditors/debtors reconciliation, Retention Money & Accounting; Managed all the financial activities and Stock Transfer, Purchase, Sales, Debit Note, Credit Note Control, Voucher Passing; Responsible for maintaining & generating the reports on inventory, purchases, vendors, payments & sales and developments of the company

Accountable for cross-functional coordination with the clients to facilitate smooth communication and analyze their business requirements; Implemented cost management initiatives, monitoring various overheads and achieving maximum cost control. Verifying operational efficiency levels and recommending various measures for improving bottom-line performance; Managed all the financial activities of the clients while strategically defining the financial objectives and designing & implementing systems, policies & procedures to facilitate internal financial & Cost controls; Maintained Cost Records of the various clients as per Cost Accounting Record Rules & Cost Audit of various clients as per Cost Accounting Record Rules; Stores Introduction & Coding System Management (MIS)

Accounts & finance; Customer Relation Management; Administrative Work