Harini Balaguruvan

Developing and executing sales plans to meet and exceed monthly and quarterly sales goals. Identifying new revenue opportunities through social medias. Building business relationships with current and potential clients. Developing and executing sales and marketing strategies to grow business. Maintaining and updating sales, marketing and business development documentation. Collaborating with management on sales goals. Support the team with other responsibilities as required.

Identifying future hiring needs and developing job descriptions and specifications. Attracting suitable candidates through databases, online employment forums, social media, etc. Conducting interviews and sorting through applicants to fill open positions. Assessing applicants' knowledge, skills, and experience to best suit open positions. Providing recruitment reports to team managers.

Develop relationships with managers to build awareness of their departments, hiring needs, and job specifications. Write and post job descriptions on relevant platforms, especially social media. Utilize knowledge of multiple recruiting sources and execute innovative strategies to find quality candidates and prospect for new business. Screen resumes and CVs and manage job candidates throughout hiring process, from interview preparation to final-offer negotiation. Maintain database of candidate records, including active and passive prospects, hired and fired employees, and other designations. Provide coaching and guidance to junior-level recruiting staff.

Manage large amounts of incoming phone calls. Assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents.