Guru Sagar Shukla
@gurusagarshukla
Key Account Manager – B2B at NxtGen Datacenter & Cloud Technologies Private Limited
New Delhi
Guru Sagar Shukla is a B2B Marketing and Account Management Professional with 7 years of experience in the sales and service industry. He has a proven track record of implementing aggressive sales strategies and marketing plans to optimize sales and increase returning customer numbers. His expertise includes key account management, selling SAAS products, and managing complex client relationships.
Experience
Key Account Manager – B2B
NxtGen Datacenter & Cloud Technologies Private Limited
Developing and sustaining solid relationships with key clients; acting as the main point of contact between key clients and internal teams; compiling reports on account progress, goals, and forecasts; developing customized solutions; and negotiating contracts.
Manager – B2B
CloudConnect Communications Private Limited
Researching prospective accounts and pursuing leads for SAAS products (Contact Center, CPBX, IVR, Click2call CRM integrations); presenting products and services through online demos and physical meetings; penetrating markets digitally and on the ground; and maintaining relationships with current clients.
Assistant Manager-B2B
Reliance Jio
Driving small and medium enterprise business; pitching enterprise products and services, including SAAS based Products (Jio attendance, Jio meet); selling Jio SIP trunk technology, ILL, and Corporate connections; creating sales funnels; and managing customer relationships and escalations.
Customer Experience for B2B
KayComm Services & QFS Consultancy (Authorized Channel Services Partner of Airtel)
Managing the customer life-cycle process for Airtel SMB Accounts, including onboarding, service recovery, up-selling, and retention; handling B2B customer experience for 3000+ corporates; and managing sales, billing, and service escalations.
Education
Indira Gandhi National Open University
Bachelor
Commerce
Chandigarh University
MBA, Marketing Postgraduate
Marketing & Customer Experience Management