Gayatri Powar

Executed large-scale transformation/ program/ change management projects. Developed proposal documents & provided inputs in designing solutions based on areas of expertise. Managed client executives & culturally diverse team members & supported multiple time zones business in consultative set ups. Contributed in designing and development of client’s future processes with corresponding transformation roadmaps. Performed knowledge transfer to the client and supported organisations throughout all phase of the project.

Owned product release by collaborating with technology, design and QA teams. Analyzed product performance post-launch and iterated on the same to keep improving the product experience. Conceptualized and build new product features that were scalable & impactful.

Planned, managed and delivered functional projects from conceptualization to launch. Identified new approaches and solutions to augment existing products on digital channels. Managed customer trade transaction projects for strategic large customers on platforms: Swift, Bolero, GEM, Contour, SLDE, etc. Executed regulatory driven projects. Managed cross-functional team and stakeholder communication for efficient, impactful and noteworthy deliveries. Maximized transactional throughput, Income growth, Product competitiveness and Customer share. Conducted knowledge sharing sessions for customer, sales team, testers, etc. Hands on documents of wide gamut: BRD, FSD, Circulars, Process documentation, Digital EDMs. Managed enterprise CRM technology project with 85% Customer request resolution & 80% reduced TAT. Increased 90% Net Interest Income and reduced double financing risk by setting up new platform for authentication of invoices. Performed RCA and provided improvement opportunities with focus on KPI while reinforcing & maintaining compliance.