Gandheer Choudhary

Collaborated with senior and mid‑level managers in orchestrating the planning and preparation phases for comprehensive project reviews and assessments. Successfully increased satisfaction scores by over 12% by designing and delivering targeted training programs, effectively resolving complex issues, and promptly de-escalating complaints. Strategically calibrated results and data across diverse teams, implemented refined processes and data strategies, leading to an 8% improvement in Service Level Agreement (SLA) performance. Conducted comprehensive research on Timecard ticketing, delivered professional presentations identifying unauthorized tickets, and recommended optimizations, resulting in a 60% improvement in ticketing efficiency and overall output.

Supervised vendor management operations, including price negotiations, program management support, and coordination of procurement and supply chain activities. Pioneered a comprehensive vendor scorecard initiative to evaluate the performance of 12 nationwide vendors across key metrics such as time, quality, support, and compliance, leading to a 28% enhancement in overall performance. Successfully applied Continuous Improvement principles to all operational and safety aspects, spearheading initiatives such as the Department's Clean, Inspect, and Lubricate (CIL) and Defect Handling (DH) Programs.