Erum Khoja
@erumkhoja
Project Manager at Aga Khan Education Service Cell
Ahmedabad
Dedicated and focused project management specialist with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.
Experience
Project Manager
Aga Khan Education Service Cell
Organized Counseling Sessions: Successfully organized and facilitated counseling sessions for students, providing essential support and guidance under the foundation's initiatives. Program and Project Arrangement: Arranged various programs and projects catering to diverse student needs, enhancing their educational and personal development experiences. Global Coordination: Coordinated with internal and external teams across the globe to achieve program goals, ensuring seamless collaboration and execution. Database Management: Handled and managed a database of 1000+ individuals, ensuring accurate and efficient data management for better program targeting and follow-up. Webinar/Seminar Coordination: Collaborated with faculty members from various streams to successfully arrange and conduct webinars and seminars, enriching the educational offerings.
Customer Service Associate
Datamark
Communication Facilitation: Bridged the communication gap between doctors and patients to ensure the best possible diagnosis, enhancing patient care and treatment outcomes. Developed Communication Skills: Gained exceptional communication skills through direct interaction with patients and medical professionals. Medical Field Knowledge: Acquired extensive knowledge about the medical field, complementing my ongoing studies in a Master's program in Psychology. Emergency Call Handling: Efficiently managed emergency calls, demonstrating the ability to remain calm and effective under pressure, ensuring prompt and accurate responses in critical situations.
Customer Support
Eureka
Client Query Handling: Managed and resolved queries for demat account holders, providing timely and accurate assistance to ensure customer satisfaction. Client Distribution: Responsible for the even distribution of clients among peers, ensuring balanced workloads and efficient client management. Performance Analysis: Conducted performance analysis for clients, monitoring account activities and providing insights to improve service and client outcomes.
Project Manager
Itreb India
Communication Facilitation: Bridged the communication gap between doctors and patients to ensure the best possible diagnosis, enhancing patient care and treatment outcomes. Developed Communication Skills: Gained exceptional communication skills through direct interaction with patients and medical professionals. Medical Field Knowledge: Acquired extensive knowledge about the medical field, complementing my ongoing studies in a Master's program in Psychology. Emergency Call Handling: Efficiently managed emergency calls, demonstrating the ability to remain calm and effective under pressure, ensuring prompt and accurate responses in critical situations.
Education
St.Xaviers
Master of Arts in Clinical Psychology
Clinical Psychology
IGNOU
PG Diploma in Counselling And Family Therapy
Counselling and Family Therapy
Pendarkar College
Bachelor of Arts in Psychology
Psychology