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Erum Khoja

@erumkhoja

Project Manager at Aga Khan Education Service Cell

Ahmedabad

https://www.linkedin.com/in/erum-khoja-99660a1b4/

Aga Khan Education Service CellSt.Xaviers

Dedicated and focused project management specialist with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.

Experience

Project Manager

Aga Khan Education Service Cell

•Aug 2023 - Present•Mumbai, IN

Organized Counseling Sessions: Successfully organized and facilitated counseling sessions for students, providing essential support and guidance under the foundation's initiatives. Program and Project Arrangement: Arranged various programs and projects catering to diverse student needs, enhancing their educational and personal development experiences. Global Coordination: Coordinated with internal and external teams across the globe to achieve program goals, ensuring seamless collaboration and execution. Database Management: Handled and managed a database of 1000+ individuals, ensuring accurate and efficient data management for better program targeting and follow-up. Webinar/Seminar Coordination: Collaborated with faculty members from various streams to successfully arrange and conduct webinars and seminars, enriching the educational offerings.

Customer Service Associate

Datamark

•Nov 2022 - Apr 2023•Thane

Communication Facilitation: Bridged the communication gap between doctors and patients to ensure the best possible diagnosis, enhancing patient care and treatment outcomes. Developed Communication Skills: Gained exceptional communication skills through direct interaction with patients and medical professionals. Medical Field Knowledge: Acquired extensive knowledge about the medical field, complementing my ongoing studies in a Master's program in Psychology. Emergency Call Handling: Efficiently managed emergency calls, demonstrating the ability to remain calm and effective under pressure, ensuring prompt and accurate responses in critical situations.

Customer Support

Eureka

•Apr 2022 - Oct 2022•Mumbai

Client Query Handling: Managed and resolved queries for demat account holders, providing timely and accurate assistance to ensure customer satisfaction. Client Distribution: Responsible for the even distribution of clients among peers, ensuring balanced workloads and efficient client management. Performance Analysis: Conducted performance analysis for clients, monitoring account activities and providing insights to improve service and client outcomes.

Project Manager

Itreb India

•May 2019 - Aug 2021•Mumbai, IN

Communication Facilitation: Bridged the communication gap between doctors and patients to ensure the best possible diagnosis, enhancing patient care and treatment outcomes. Developed Communication Skills: Gained exceptional communication skills through direct interaction with patients and medical professionals. Medical Field Knowledge: Acquired extensive knowledge about the medical field, complementing my ongoing studies in a Master's program in Psychology. Emergency Call Handling: Efficiently managed emergency calls, demonstrating the ability to remain calm and effective under pressure, ensuring prompt and accurate responses in critical situations.

Education

St.Xaviers

Master of Arts in Clinical Psychology

Clinical Psychology

Present

IGNOU

PG Diploma in Counselling And Family Therapy

Counselling and Family Therapy

Jan 2023

Pendarkar College

Bachelor of Arts in Psychology

Psychology

Apr 2021

Skills

Project Management
Contract Management
Work flow planning
Data Analysis
Resource Allocation
Schedule Management
Inventory Control
Project tracking
Document Management
Productivity Improvement
Compliance Monitoring
Project Planning
Workforce training
Project scope
Requirements Gathering
Project feedback data
Coaching and Mentoring
Microsoft Office Suite expert