DKDiksha Kapoor
@dikshakapoor
Senior team leader - US Clients at BMTG Advisors India Pvt Ltd - Better.com
New Delhi, India
Highly competent professional with more than 12 years of experience in Operations, Client Management, Team management, Quality, Transitioning, Collections, and Cash Applications. Developed various models and standard templates used by operations and management verticals for efficiently managing multiple demands in fast-paced environments. Experienced in relationship management with clients, vendors, and financial institutions.
Experience
Senior team leader - US Clients
BMTG Advisors India Pvt Ltd - Better.com
Lead a 30-40 member team while managing recruiting, training and deployments. Supervise timely accomplishment of project objectives and stakeholder management. Taking care of KPI's and SLA's as per the BRE objectives.
Asst. Operations Manager
Accenture Services Pvt Ltd
KRAs included operational deliveries for financial applications and audits and reporting from Google India. Lead a team of more than 20 people with timely performance tracking and appreciations. Expertise in TDS, financial planning initiatives in Operations, Accounts & Finance, Auditing & Taxation.
Team Lead
Arvato India Pvt Ltd
Primary KRAs included Financial Audits, Stakeholder management and Project Management. Built and trained a 20 member team from recruitment, Performance Tracking, Coaching & Mentorship. Ensured Management's visibility of the Team's Performance, SLA's and Client feedback.
Senior Associate
Wipro Ltd
Skillfully supported the customer base escalations of Verizon Online DSL/Verizon High Speed Internet, USA. Business reports for the management. Selling the Verizon internet packages, Modems, Routers, Anti Virus deals to the US clients.
Education
Madurai Kamaraj University
Master of Commerce (M.com)
Commerce