DHARANI DHARAN RANGANATHAN
@dharanidharanranganathan
Project Manager at Tata Consultancy Services
Hyderabad
Dharani Dharan Ranganathan is a certified Project Management professional with 14 years of experience in delivering complex projects across the IT lifecycle. He specializes in ITIL, Agile, and Prince2 methodologies, with a strong track record in service transition, stakeholder communication, and team leadership. He is dedicated to continuous service improvement and operational excellence.
Experience
Project Manager
Tata Consultancy Services
Started as a Front-Line associate (B2B Support) for one of the Big four firms. Worked as a Technical Lead managing a team and maintaining critical SLAs. Played a key role in project transition, design of SOW, documenting SOPs, and defining SLAs as per ITIL standards. Managed transition and planning at offshore locations. Managed a team of 20-22 people. Handled operations aspects of the project life cycle using Agile and waterfall models. Performed risk assessment, vulnerability assessment, budgeting, and resource allocation. Acted as liaison between product and IT stakeholders.
Analyst
HCL Technologies Limited
Analyzed tickets raised by employees, dealers, and suppliers. Performed troubleshooting and escalated or closed tickets within prescribed SLAs using BMC Remedy.
Senior Technical Support Officer
HCL Technologies Limited
Technical Help Desk associate for British Telecom providing resolution for ISP issues. Handled calls from dissatisfied customers and initiated training for new employees.
HR - TRAINER
APPCO Marketing (I) Pvt. Ltd
Recruiting, Training and Team building. Sales and marketing. Collecting customer feedback.
R&D Engineer
SRI LAKSHMI INDUSTRIES
Designing, Technical marketing, Quality Inspection, and coordinating fabrication process for cable trays, microwave poles, and junction boxes.
Education
University of Madras
M.Sc
Psychology
Indira Gandhi National Open University (IGNOU)
MBA
HR
Bapuji Institute of Engineering and Technology
B.E
Mechanical Engineering
Affiliated to VTU Belgaum, Karnataka
Vidya Nikethan Junior College
HSC
Prabodhananda Prashanti Nikethan
SSC
CBSE
Licenses & Certifications
PRINCE2 Foundation & Practitioner Certification in Project Management
Professional Scrum Master (PSM) I Certification
ITIL Foundation Certificate in IT Service Management
ITIL Intermediate Certificate in IT Service Operation (SO) Certification
ITIL Intermediate Certificate in Service Transition (ST) certification
DOTNET
Coalesce Technologies Pvt Ltd
Diploma in Network Administration
CMTES INFOMATICS
C with Data Structures
CMTES INFOMATICS
Oracle Application Software Developer (OCA & OCP)
SQL STAR
Advanced CAD/CAM
C.I.T.D