Bhishma Sai Sarvesh

Working as an Organizer & Speaker Coordinator for the Conversational Collective. Organize and moderate events based on Conversation strategy, Conversation design, user experience, development, AI & Machine Learning, Ethics, NLP, NLG, NLU etc. Host talks from industry thought leaders and networking events.

Supervised and led the development of PS ICA (Intelligent Customer Assistant) in co-ordination with the 8x8's Virtual Contact Center (VCC) IIVR of UCaaS for the UK Govt. councils like Westminster, Oxfordshire, Islington, Greenwich etc. Led the creation of a machine learning algorithm that cut data processing time by 45%, successfully handling real-time data for more than 10 million users worldwide. Directed a cross-functional team to roll out an AI-driven virtual assistant (VA), which reduced customer service response times by 60% and increased satisfaction ratings by 25%. Supervised a team of 6 AI engineers to develop a natural language processing solution that enhanced customer interactions via chatbots, achieving a 30% decrease in response times.

Completed an 8-week SaaS Sales Readiness Program in 2023 and was nominated for the top performers. Performed weekly software demos consisting of TrainYo's webinars, processes & solutions to 50 mid-size companies. Reduced churn rate from 5% to 2.5%, resulting in the savings of $500K ARR. Built relationships across C-Suites. Achieved a 95% customer retention rate. Implemented Salesforce CRM to streamline the sales processes, resulting in a 27% increase in conversion rates. Leveraged HubSpot to create and execute targeted email campaigns, generating a 33% increase in qualified leads.

Built an end-to-end Conversational AI Assistant named 'Agent Zero' for Remitly for money transfer across multiple countries. Improved intent detection accuracy by 9.6% which had a positive impact on 100,000+ customers. Automated testing of the bot using Scrapy, BeautifulSoup and Python, optimized 72 hours of QA manual effort. Developed a Virtual assistant named 'Gary' for Frontier Airlines.

Worked closely with client sales staff to analyze product and target audience requirements. Developed marketing plans and associated budgets. Created social media profiles. Developed Chatbots for restaurant clients. Conducted competitor analysis using SEMrush.

Worked on building end to end IT Infrastructure VA named JARVIS for EXL Services, L&T Defence HRMS VA. Creation of the operation process for an internal team and developed the strategy for mastering Chatteron.io platform. Worked with the DevOps Team – CI/CD Process leveraging Bamboo and Bitbucket. Maintained and Operated AWS Resources (EC2, S3, CloudFormation, IAM, Lambda etc.).

Achieved extensive results for Quilter Wealth Interactive Domain through automating FAQs which saved 23% time. SCOM Run Book Creation, Remediation Activities Documentation, Integration of other tools to SCOM. Extensive experience in Structuring, Prioritizing and Building content for new chat bots. Handled various formats of Response data by Watson Conversation.