Anusha Behara

Developed suggestions for technical process improvements. Liaised between business and technology units. Evaluated customer impact risk, reputation risk and regulatory risk. Increased employee productivity by 70% through training and mentorship. Guided, coached and led project teams. Gathered requirements and maintained communication between project teams, internal clients and external stakeholders. Managed deliverable estimates, negotiated resource conflicts and allocated resources. Participated in Retrospectives, Sprint Planning and Sprint Review meetings. Owned Delivery Management following Agile methodology.

Single Page Applications development using React JS and integration into AWS using Amplify. Leading the team of developers in Robotic Process Automation using Automation Anywhere (A360). Cloud Contact Centers implementation using Amazon Connect, Lambda, S3, DynamoDB and API Gateway. Agent Desktop customization using Twilio Flex.

Worked as technical support agent fixing production bugs in web applications. Worked as a web application developer using Oracle Web Center Sites (WCS), Java, Spring Boot, JavaScript, HTML and CSS. Front end developer responsible for developing prototypes using jQuery, SASS, Node, Gulp, HTML, CSS and Bootstrap.