Balasubramani Dhanapal

Administration and installation of windows OS for desktop Computers, Laptop &Tablets (Windows XP,7,8.1,10). Organized a team to migrate complete ODC setup including access control, Computers, Network infrastructures, Visual Equipment, etc. Configure and manage various antivirus such as Symantec Endpoint Protection, trend micro and MacAfee antivirus and maintain the company policies. Configuration and troubleshooting of Microsoft Office, and IDEs like Visual Studio, NetBeans, VMware, SAP. Enabled full-fledged resources such as printers, CCTV, AIR medias to employees based on their access levels. Experienced in ServiceNow, HPSM & IT USS ticketing tool for raising tickets and resolving the tickets within time. Experienced in remote admin tools: Bomgar, Microsoft Lync, Hangout, Remote Desktop Connection, WebEx.

Responsible for coordinating with Global team for creating and maintaining ADID for employees. Installation of MAC OS in MacBook, Desktop, IPAD and their Configurations. Actively worked with different vendors (Dell, HP, Lenovo, IBM, Compaq) for all H/W related issues and get it repaired/replaced in a timely manner. Resolve all incidents and service requests assigned to the queue without delay and documented all procedures in the HPSM, ITUSS and Service now. Extending IT support in all aspects like come in person, telephonic assistant, remote assistant, email assistant.

Responsible for helping deploy, maintain, and support a variety of hardware and software components. Prepared and configured new laptops/tablet/workstations. Getting quotes from vendors and placing orders for IT Department needs. Performing general troubleshooting to isolate and assist with diagnosing common network and systems issues. Trained new employees on software and company procedures.

Assisted to Maintain 40 + Desktops by installing OS and software. Maintaining and Monitoring IT assets. Data cards configuration and troubleshooting. Diagnosed system hardware and software problem using advanced root-cause analysis.