Abinaya D

Led and managed the successful execution of the PEGA CRM and Global Investment programs, encompassing 12 critical projects. Providing consistent and clear updates to both stakeholders and the team. Developed and implemented comprehensive program plans, including timelines, resource allocation, and risk mitigation strategies. Successfully applied both Agile and Waterfall methodologies.

Led multiple Salesforce implementation projects from Kick-off to Go-Live. Acted as Business Analyst, Scrum Master, Agile Coach and Project Manager in multiple projects. Successfully delivered projects in CG Cloud, Experience Cloud, Service Cloud, Sales Cloud and FSL.

Strong Experience in IT Infrastructure, Software Technology Operations, Technical support & coordination. Led multiple Salesforce implementation projects. Managed cross functional teams of Salesforce administrators, developers, business analysts and end-users. Close to 11 years of experience in providing the general principles of Agile as outlined in the Scaled Agile Framework (SAFe). Managed a team of 20 personnel across multiple countries, achieving project completion three months ahead of schedule.

Responsible for gathering business requirements. Technical support to the customer and implementation team. Supporting customers through inbound, outbound calls and emails. Fixing the technical queries of DELL desktops, laptops and Printers. Created a tool called Decision tree for the first level engineers to solve the technical query easily.