Arshiya Shaik

Understand customer needs and render service by facilitating internal communication & effective collaboration. Used ERP, CRM and Project Management tools to manage tickets and assign them accordingly. Resolve conflicts and remove obstacles that occur.

Conducted English Conversation classes for all age groups.

Managed Capstone projects ensuring delivery on time, quality and budget. Coordinated scrum ceremonies (daily stand ups, Sprint planning, Retrospective meetings, Playbacks). Worked with product owners to handle backlogs and new requests in JIRA. Resolved conflicts and removed obstacles. Coordinated business designs, consultants, scoping, selection, procurement, and appointment. Managed risk & documented services catalog. Documented and conducted KT sessions. Served as POC for external communications.

Managed hiring and retention of new and existing employees, and prepared monthly HRMIS reports. Handled HR Operations including Leave data updating, FFS, PF & Gratuity calculations. Scheduled interviews and maintained candidate records. Administered payroll and compensation. Ensured Regulatory compliance.

Worked on the introduction of a new payment system module (SFMS) and provided support for clients like ING Vysya Bank, BOA, PNB, ICICI. Handled requirements and created backlogs with product owners. Understood and analyzed business & functional requirements. Managed expectations and conducted analysis and design. Coordinated with functional expertise to resolve client queries under SLA. Led team through testing and enhancement phases of the Finacle system.