Arif Hussain

Design, plan, and execute comprehensive process improvement programs. Establish key performance indicators (KPIs) to measure the effectiveness of process enhancements. Foster collaboration and communication among different departments and teams. Work closely with stakeholders to understand business needs and identify improvement opportunities. Oversee the planning, execution, and monitoring of multiple process improvement projects. Utilize data-driven insights to identify trends, bottlenecks, and areas for improvement. Establish a culture of continuous improvement within the organization. Manage resources effectively, including budgeting, staffing, and allocation of tools and technologies. Implement quality assurance processes to ensure that process improvements meet established standards.

System Operations, JSM, OpsGenie Setup, On-call engineer. Process Design - Act as the custodians of the process and take the ownership of the changes, improvements and design. Collaborating with cross-functional stakeholders. Team Management - Manage the team members, performance reviews, delivery utilization, monitor SLAs, KPIs, metrics. Quality Assurance - Own Quality Audit Process Design, Support/Drive Corrective Actions from Listening, Plan, execute, and monitor corrective action activities, Publish QA Tips for the Service.

Delivery Excellence - FMEA, SIPOC, Control Charts, Process Stability, Process automation, Continuous Improvement. Provide effective leadership to the team, while fostering a culture of accountability, efficiency, pushing stakeholders, high-performance, and ethical behavior. Quality Assurance - Own Quality Audit Process Design, Support/Drive Corrective Actions from Listening, Plan, execute, and monitor corrective action activities, Publish QA Tips for the Service. Work closely with Senior leadership, Engineering teams to set-up Observability that includes understanding of Service Codes, SLOs, SLAs and also Monitoring dashboards. Team Management - Manage the team members, performance reviews, delivery utilization, monitor SLAs, KPIs, metrics.

Team Management, Operations Management.

Seller Support.

ISP Troubleshooting, Inbound Calls, US Clients, Networking.