Anand Ramachandra

Led end-to-end project delivery for key services, overseeing planning, execution, monitoring, and completion. Acted as the primary liaison between customers, vendors, and internal teams. Managed resources, budgets, and risks, handling major projects such as end-to-end service delivery for large MPLS connectivity projects (SBI and C-Edge).

Responsible for Service Delivery and Service Management for all Telecom products/Services for Corporate customers. Managed the complete Customer life cycle, including feasibility checks, budgeting, implementation, and testing. Managed Service Management (SLA) by supporting Incident, Risk, Change, Problem, and Release Management.

Defined scope and managed medium-sized/complexity projects, ensuring technical and/or business objectives were achieved. Responsibilities included delivering projects within scope, time, and cost constraints, defining documents, managing risks, estimating costs and resources, preparing project plans, and providing effective leadership to the project team.

Functioning as an Associate Project Manager, accountable for the delivery of Work Packages and Small / Medium / Large projects within the Project services team. Key responsibilities include ensuring project schedules are followed, building stakeholder management plans, reporting progress status and metrics, developing process improvements, managing project phases from initiation through close, and managing project teams and budgets.

Responsible for Service delivery (Data services - Lease Line, Internet, MPLS, IPLC, NLD) for Enterprise customers. Involved planning, implementation, configuration, testing, and handover. Managed MUX installation and Node integration for network expansion.

Developed and executed activities related to end-to-end project management, including contract management for Novation projects. Responsibilities included monitoring project progress against SLA targets, ensuring strict compliance to timelines, managing the end-to-end Onboarding process for a Telecom client, and monitoring team performance.

Managed a key portfolio for Service Delivery & Assurance. Key tasks involved Change Management, Release Management, Asset Management, and resource planning. Responsibilities included troubleshooting network issues, coordinating with development teams, and managing vendor/finance aspects like price negotiation and contract renewals.