Akhil Raj

Drove value for clients on serving period by optimizing/managing business processes and maintaining In House Operations for the vertical of Diesel Door Step Delivery. Head of Operations for Diesel Procurement and Delivery. Service Delivery Leader for Bowser's Customer Happiness Vertical and to plot and ensure that fabrication and support is quality ensured. Vendor Management and Account Operations. Credit Operations Management. P&L Management and IT Operations. Manpower Management. Process Improvement and SOP Streamlining. Worked very closely with IT, Finance, Marketing and Sales for Operations enablement and excellence. Risk Management and Operations loop wiring. Track and Audit of Sales and Purchase to lead zero operational error. Established 20 hours of training for new hires that improved retention by 15%. Identified bottlenecks in service delivery and negotiated SLAs to improve client’s service by 75% more efficient. Created documentation, training and implementation of best service delivery according to seasonal rushes. Observed and evaluated day-to-day operations for Business and collaborated with team across 4 departments to increase efficiency. With SOP and Operational Analysis -Saved 30 lakhs rupees annually, this was affected by Pilferage. Oversaw the development of more robust reporting for the customer support team, which improved customer NPS by 20% year over year. Managed 20 staff members, producing ROI’s 6% above targets on average. Evaluated employee performance and initiated meetings, ensuring that 100% of standards were met and all employees had the support required to thrive. Held 2 weekly meetings, establishing quotas, and collaborating with staff to create plan of action. Collaborated with VP and management teams to construct annual budgets, discovering over convex output.

Lead the Road Assistance vertical of Allianz Global Assist at Gurugram Office and PAN India. Trainning and Product Management to Team leaders specific to resources and monitoring. Core Member of Customer Feedback and Strategy Planning (CFSP) at Allianz Partners India. To Ensure that the team is delivering services at best to premium car client's customers and at dealership. Team Lead for Escalations Department to ensure service delivery with less network loops fleetwise.

Helped startup like garagetroop wireframing the process and flow of Business Development and Stretegies. Colaboration with State of Delhi with Incubator centre in IIT Delhi. Successfully added 100+ garages in Delhi region and assistance given.