Akash Panday

Worked on NGO Databases & Accounts. Worked on Government based project as per instruction.

Managing client health and Product Development Life Cycle. Responsible for Account Relationship Management. Client & stakeholder reporting on a bi-weekly basis.

Responsible for Account Relationship Management with C-Level, directors, principals, etc. Managed 28 clients as a CSM. Work closely with the Product Owner. Facilitating Scrum Ceremonies. Managing client health and Product Development Life Cycle. Client & stakeholder reporting on monthly basis - tracking matrix& reviewing progress. Closely interacting with cross-functional teams to ensure successful delivery of projects. Business Consulting & Account Management with Key Existing & New clients. Monitored metrics and developed actionable insights to improve efficiency and performance. Established team priorities, maintained schedules and monitored performance.

Responsible for the Agile implementation. Responsible for Scrum ceremonies. Work with Client to put together Minimum Viable Product scope for deployment and launch. Run Daily standup's and weekly interlocks with clients and internal teams. Track project progress. Provide training to Client on SaaS platform and internal team members to handle project. Oversaw product and project implementation services. Managed portfolio of up to 7 concurrent client projects. Driving continuous improvement and leading resolution of escalated issues.

Develop integrated marketing & sales toolkit for appropriate campaigns by working with clients' marketing teams and adapt them for partners. Track and steer campaigns at every step. Meet & exceed client service deliverables. Coordinate with cross functional team to solve issues. Provide training to Client's partners on ZINFI CRM. Consulted with clients on business issues and developed innovative proposals.

Managed data and upload into an in-house marketing tools. Managed marketing database for direct and interactive marketing activities. Supported marketing team with list segmentation and campaign analysis. Created reports and documents that measure success of direct and interactive marketing campaigns. Designed and performed analysis using spreadsheets and Summarizing findings and presenting results in easy-to-understand manner. Monitoring and assessing data quality on an on-going basis. Combined analytical skills with business domain knowledge to execute project and guide junior team members. Trained team members as and when required. Ensured Data Quality & Integrity. Prepared Sales & Marketing Data Dashboard. Performed Data Entry and managing of the database. Coordinated with Client on the status of the project.

Responsible for Account Relationship Management with C-Level, directors, principals, etc. Managing client health and Product Development Life Cycle. Overseeing Project progress. Closely interacting with cross-functional teams to ensure successful delivery of projects. Client & stakeholder reporting on bi-weekly basis - tracking matrix& reviewing progress. Developed and implemented strategies to increase client retention.