Ajay Patel
@ajaypatel
Service Project Manager at Ericsson Global Services India Pvt. Ltd.
NOIDA
Ajay Patel is a certified Senior Technical Project Manager with 14.5 years of experience, including 7 years focused on Project Management within SDLC processes. He is proficient in Agile and Waterfall methodologies, specializing in Account and Client Management. His expertise spans various telecom and financial domains, including USSD, CRM, VAS, and IVR systems. He holds an Executive MBA in Operations and Marketing.
Experience
Service Project Manager
Ericsson Global Services India Pvt. Ltd.
Managed the whole delivery of projects based on IT automation and monitoring with technologies e.g. Zabbix, ELK, SNMP, Grafana. Responsible for Fault, Performance, Event, Incident Management. Handled due diligence, budgeting, planning, project launch, execution, monitoring, UAT, go-live, and closure. Oversaw documentation including project plans, budget management, client talks and alignment, RAID documents, resource planning, and resource tracking.
Senior Technical Project Manager
DiGiSPICE Technologies
Responsible for client accounts and acting as an SME for existing and new projects. Performed Requirement Analysis and FRS preparation. Managed a team of 20-30 members for development, SIT, QA, and UAT. Handled documentation like POC, SOW, BOQ, Project plan, and RAID doc. Key projects included USSD Projects, VAS Offer Engine, OBD projects DND, and Notification projects for Indosat Ooredoo Indonesia.
Project Manager
DiGiSPICE Technologies
Responsible for client accounts and acting as an SME. Performed Requirement Analysis and FRS preparation. Managed a team of 15-20 members for Project development, SIT, QA, and UAT. Key projects included USSD services, “Every Recharge Wins”, “Sumeru – SiebelCRM migration”, and IN Migration.
Assistant Manager
SPICE Digital Pvt LTD
Handled a team of 3 SE. Coordinated and developed for new projects or change requirements. Handled requirement analysis for SMS, Campaign Manager, USSD GW, VAS, Consent GW, and Self-Care applications.
Senior Software Engineer
SPICE Digital Pvt LTD
Developed various applications in C language, DB interaction, and IPC based interactions. Performed MIS reports generation and Shell Scripting programming.
Software Engineer
TBM Technologies Pvt LTD
Developed various applications in C language, Simulator development, and DB interaction. Generated MIS reports with mysql DB interface and Shell Scripting.
Automation Software Developer
Dyanamic Engineers Pvt Ltd
Developed machine automation applications in PLC programming/SCADA MMA programming for big clients. Handled service and maintenance.
Automation & Service Engineer
Windmöller & Hölscher India Pvt Ltd
Developed and supported applications for paper bag automatic machines. Performed Unit testing and UAT for international clients. Handled service and installation of paper bag machines.
Education
Indra Kumar Gujral Punjab Technical University
Executive MBA
Operations and Marketing
Uttar Pradesh Technical University
B. Tech
12th Board
Science
PCM
Distinction in PCM
10th Board
Science
PCM
Distinction in PCM
Licenses & Certifications
PRINCE2 Foundation and Practitioner
N/A
6 Sigma Green Belt
N/A
Agile Scrum Master
N/A
Business Analytics with Excel
N/A