Aakash Ravichandran

Queried databases for information needed for report processing. Edited, proofed and critiqued internal documents to improve clarity. Advised developers on problems with databases, performance and other issues. Created and collaborated in implementation and maintenance of customer complaint log. Built automated test scripts to handle repetitive software testing work. Identified and resolved problems through root cause analysis and research. Developed training materials, SOPs and work instructions to supplement new team member onboarding.

Enhanced interfaces to promote better functionality for users. Resolved or escalated problem tickets to resolve user issues. Investigated system issues and implemented resolutions to reduce downtime. Performed system analysis, documentation, testing, implementation, and user support for platform transitions. Validated results and performed quality assurance to assess accuracy of data.

Participated in workshops and presentations related to projects to gain knowledge. Maintained accurate records and documentation of projects to inform stakeholders of progress and updates. Gained operational knowledge and supported departmental needs.