R Yesh Jain
@Yeshjain
Application Specialist at PowerSchool India
Bangalore, Karnataka, India
R. Yesh Jain is a result-oriented IT professional with over four years of experience in the Edtech domain. Currently an Application Specialist at PowerSchool India, he specializes in strategic analysis, project management, and product ownership. He has a proven track record in client engagement, technical troubleshooting, and data analysis. Previously, he held roles at HP Inc. and TeamLease Digital, where he was recognized for outstanding sales performance and customer service excellence.
Experience
Application Specialist
PowerSchool India
Leading the deployment of the PowerSchool platform, ensuring seamless implementation and smooth transitions for client enrollments. Providing advanced support by addressing technical queries. Identifying and correcting inefficiencies in the implementation process. Guiding clients through data provisioning processes and delivering comprehensive consulting on administrative functions.
Technical Solution Representative II
HP Inc.
Played a pivotal role in the product core team providing service requirements. Collaborated with global cross-functional teams to launch new services. Troubleshot and resolved customer issues using knowledge of computer hardware and software. Generated USD 14,784.54 in revenue within 10 months. Mentored and trained 15 newly onboarded colleagues.
Technical Support Engineer
TeamLease Digital
Resolved customer issues promptly and effectively. Tailored communication to users' skill levels over the phone. Used logical troubleshooting to investigate causes and implement solutions. Maintained detailed case logs. Promoted to Technical Solution Representative II due to outstanding performance.
Education
Nitte Meenakshi Institute Of Technology
B.E
Electronic and Communication Engineering
JSS Public School
Higher Secondary Certificate
JSS Public School
Secondary School Certificate (SSC)
Licenses & Certifications
Certified Scrum Product Owner (CSPO)
HTML, CSS, and Javascript for Web Developers
Johns Hopkins University (Coursera)