Rajinder Sachdeva
@Rajsachdeva
Project Manager at IBM India Pvt. Ltd.
Gurugram, Haryana, India
Rajinder Sachdeva is a proficient Project Manager with extensive experience in IT infrastructure support and operations management. He specializes in managing global teams, delivering technical support on Windows platforms, and interfacing with stakeholders to finalize technical specifications. With expertise in ITIL processes and automation, he has successfully led transitions and large-scale projects for major global clients across North America, Europe, and Asia Pacific.
Experience
Project Manager
IBM India Pvt. Ltd.
Responsible for coordination of transfer in accordance with Transition Process and alignment with any processes, guidelines, procedures applicable to service transfer. Managed transfer planning, execution, and closing phases. Created Project definition reports (PDR) and organized kick-off meetings. Performed risk management activities including identifying, documenting, and assessing risks.
Project Manager - Automation
IBM India Pvt. Ltd.
Organized, initiated, planned, tracked and managed projects in automation for clients serviced by IBM. Introduced automation tools to accounts and collaborated with CSMs to drive efficiency and address implementation gaps.
Team Lead
IBM India Pvt. Ltd.
Led and mentored a team of 20+ engineers for BAU and projects. Managed risk, issue, and action trackers. Created BAU documents including Run books, Policies, Procedures and Work Instructions (PPWI). Ensured compliance to SLA and ITIL processes.
Subject Matter Expert and Team Lead
IBM India Pvt. Ltd.
Led a team of 20+ engineers for National Australia Bank. Handled technical and non-technical escalations. Conducted technical interviews on Active Directory and Windows. Responsible for maintaining agreed SLAs and improving BAU processes.
Technical Solutions Manager–Projects
Accenture Services Pvt. Ltd.
Subject Matter Expert on Wintel projects for Thomas Cook. Managed a team of 10 engineers. Handled project ROM estimation, planning, and delivery. Participated in CAB meetings and technical improvements on Active Directory and Exchange infrastructure.
Senior Support Engineer
Microland India Pvt Ltd
Acted as liaison between management and operations. Managed 50 Windows 2003 Servers in a Single Forest. Performed root cause analysis, change management, and network security implementation. Responsible for KRA of team members.
Senior Support Engineer
Convergys India Pvt. Ltd.
Provided L2 support for Microsoft Corporation customers regarding Windows server operating systems. Handled Active Directory installation, configuration, and migrations. Managed FSMO roles, group policies, and MS security hot fixes.
Engineer
vCustomer Limited
Managed IT functions including desktop management, LAN/WAN service, and hardware installation for HP client.
Network Engineer
Raman Plastics Ltd.
Installation and administration of WinNT 4.0 Server. Handled hardware maintenance, troubleshooting, and virus removal.
Licenses & Certifications
ITIL V3 Certified
Microsoft Certified System Engineer (MCSE) in Win2000 & Win2003
Microsoft
Microsoft Certified System Administrator (MCSA) in Win2000 & Win2003
Microsoft
Microsoft Certified Systems Engineer (MCSE) in NT 4.0
Microsoft