Priyanka Nag
@Priyanka5
IT Management at Michael Page (HubSpot)
Bangalore, Karnataka, India
Priyanka Nag is an experienced System Administration professional with a strong background in IT infrastructure management and technical support. She has worked with major firms like Infosys, Wipro, and Wells Fargo, focusing on M365 administration, cloud engineering, and virtualization using VMware and Hyper-V. Her expertise includes ITIL/ITSM processes, security management, and server administration across Windows and Linux platforms. Priyanka holds a B.Tech degree and is proficient in tools like ServiceNow, Jira, and Intune.
Experience
IT Management
Michael Page (HubSpot)
ITIL, ITAM, ITSM, Team management, Software asset management, Shell scripting, AI support, Incident management, Remote desktop support, VPN, Okta, Netscape, Intune, Zoom administration.
System Administration Associate L3
Fitech LLC
M365 ADMIN Centre, MS Exchange, Incident management, Server management, Security, IPAM, DCIM, Microsoft Defender, RSAsecureid, Bit locker, SCM, MDM/MAM, Intune, Autopilot, Office365 Exchange Online, Active directory and user management AZURE AD, Shell scripting, PowerShell, Okta, SSO, ADFS, Networking, DNS, DHCP, HOST, Back up administration, Veeam software, SaaS, IaaS, PaaS, Connectwise, System configuration, Group policy, VMware, vSphere, Citrix, MDM: Blackberry, Blackberry UEM client, OS installation and configuration, BIOS setup.
System Administration Associate L3 (IT Infrastructure Manager)
Ring Central
Managed and developed IT systems. M365 admin center. Coordinated IT projects. Application migration, API troubleshooting, Windows security, Patching, Remote desktop support, ITIL, kernel Logs, OS, Backup administration, Skype migration, Microsoft Intune, Defender administration, ServiceNow incident management, Team management and escalation handling.
System Administration L2
Infosys
Desktop support, SCEM patch management, Software & hardware troubleshooting, Oracle software troubleshooting, Security and Anti-Virus & encryption, Microsoft Defender, Symantec, Azure, MySQL, O365, CMOD Support, Coupa management, SQL database, SCCM, SCOM Ticketing, ServiceNow, Microsoft admin central, Networking, RDP, Okta verification, VMware, vSphere, Virtual machine support, ITIL, ITSM, Software management, SR/SO creation, Microsoft office uninstall & reinstall, SaaS, IaaS, PaaS, Remote desktop support.
System Administrator L2
Wipro Technologies (First Abu Dhabi Bank)
Banking software installation and management, M365, O365, Exchange online, Azure Cloud, D365, SCM, CMOD, ITOM, DMARC, Auditing, Transport rule, Migration: VMware, Skype, Lync server, Networking support (DNS, DHCP, switching, routing), Cluster management, Disaster recovery, IPAM, VMware, Virtual machine, Hyper-V, Linux support, Event viewer, RDP, Security management, Patch management, PowerShell scripting, Docker installation, RSA Secure ID, Symantec endpoint security, VPN, ITIL, ITSM, Microsoft admin center, Escalation management, Cloud engineering, Okta verification, Intune, Defender, SCCM, Oracle DBA, MySQL, SAP Azure administrator, Incident management, ServiceNow, Jira, PAC2000, Hardware and software support, Active directory and user management, Windows server, Azure/GCP Cloud administration, Knowledge base article creation, JAMF, Server installation, VDI, Unix Box, Mac OS, Blackberry, UEM Client management.
System Administration L2
Brady Company India Private Limited
Escalation Management, Cloud Engineering, API, Azure cloud, Intune, DEFENDER, Patch Management SCCM, SCOM, Oracle DBA, MySQL, SAP Azure Administrator, DCIM, Bare Metal Management, Virtualization, Hyper-V, Veeam Server Installation and Backup, Azure Active Directory, Google Cloud Platform Management, ITIL and ITSM, Okta Installation.
Technical Support Engineer L1
Wells Fargo (Encora Technologies)
ITIL and ITSM, Application migration (Skype, Lync server), M365: admin, Intune, AD, Azure AD, Proxmox/KVM virtualization cluster management, System Administration Support, ServiceNow, Jira, PAC2000, Nuance, Server Support, API, CMOD Support, IP Address Management IPAM, Server Installation, Okta Installation and Verification, Veeam Server Installation and Backup, Endpoint Security, O365 admin centre, SCEM and SCOM, Migrating WebMethods Services to Talend Cloud, Creating Jenkins Jobs, VMware vSphere, RDP, Azure administrator, Azure infrastructure, MySQL and Oracle DB, PowerShell scripting using Pearl, Software and Hardware Installation and Support, Packaging, Cloud Administration (Microsoft), Software Asset Management and Support, MDM, Blackberry, UEM Client, iPhone, Server Support (DNS, DHCP), Active Directory and User Management, Unix Box and RSA Secure ID, Symantec Endpoint Support, VPN and Anti-Virus Management, Linux Support (Ubuntu), Intune Administration, Ticketing and Monitoring (SCEM, SCOM), Global User Support, Enterprise Content Management and Knowledge Base Article Creation, VDI, Genesys, Oracle Java Installation, Installation of Apache, WebLogic, Windows, and Linux, Soft
Technical Support L1
Concentrix (Lenovo)
Production Support, Escalation Management, O365, Outlook, Skype, Exchange monitoring and troubleshooting, Premier Client Support, Ticketing, Chat Support, Hardware/Software Troubleshooting, User Management, Third-Party Client Support, Handling Escalations and Incidents, Vendor Management, PR/PO Generation, Patch Management, Remote Support, Inventory Management, Driver Installations, Active Directory and User Management.
Education
Poornima College of Engineering (RTU)
B.Tech
Licenses & Certifications
COMP TIA++
Automation networking ANSI C