Nikhilesh Pednekar

1) Led enterprise-wide digital transformation across 6 global offices, replacing fragmented systems with integrated CRM, ERP, HRMS, LMS, and PMO platforms; drove 100% adoption and ~40% uplift in business visibility. 2) Solved revenue leakage and delayed billing cycles by redesigning pipeline governance and finance workflows using CRM analytics and ERP automation; delivered ~40% improvement in conversion visibility and 30–45% faster billing cycles. 3) Re-engineered cross-functional operating model (Legal, Finance, HR, Operations) through end-to-end gap analysis and workflow consolidation; improved process efficiency, governance, and scalability across business units. 4) Established enterprise PMO and governance frameworks, including KPI dashboards and executive steering cadences; enabled real-time decision-making and alignment of strategic initiatives with leadership priorities. 5) Drove AI-led automation strategy, deploying WhatsApp-based chatbot to address manual research and cross-sell inefficiencies; enhanced data-driven decision-making and client engagement outcomes. 6) Led ISO 27001:2022 and ISO 9001:2015 certification readiness, executing control design, internal audits, and remediation; achieved full compliance and strengthened enterprise risk and control environment. 7) Built enterprise-wide Business Continuity Planning (BCP) framework, including BIA, risk assessments, and recovery strategies; ensured business resilience and continuity during operational disruptions. 8) Optimized vendor and investment governance by managing SOWs, budgets, and PAR approvals; aligned technology roadmap with COO & CFO strategic priorities while reducing cost and operational risk.

1) Led end-to-end digitization of collections lifecycle, transforming manual workflows through gap analysis and system redesign; improved collections efficiency by ~35% 2) Automated core collections processes (allocation engine, legal workflows, vendor billing, repossession, skip tracing), reducing manual effort and improving turnaround time and process control 3) Drove business–technology alignment by converting requirements into user stories, process flows, and wireframes; ensured on-time Agile delivery across cross-functional teams 4) Built GenAI-led non-human collections model using bots and omnichannel tools; delivered ~70 FTE cost optimization and enhanced customer engagement 5) Launched AI-driven self-service portals on Salesforce CRM and led integrations across payment gateways, LMS, and fintech systems; achieved ~28% productivity improvement 6) Strengthened governance and compliance by leading RBI, J-SOX, and internal audits, and developing PAR, MIS, and executive decks, ensuring 100% regulatory adherence and improved decision visibility

1) Delivered 100% cross-browser compatible marketing websites for Pfizer’s markets in the US and Europe, ensuring an optimal user experience. 2) Planned and estimated development efforts, ensuring on-time delivery of sprint features within an Agile framework. 3) Reduced page load time by 40% and bounce rate by 18%, significantly enhancing user engagement. 4) Boosted conversion rates by 22% through user flow optimization and improved UI/UX design. 5) Improved accessibility compliance by 30% and significantly minimized user-reported errors through rigorous testing.