SUYASH MASKARA

API & System Integrations for efficient and scalable operations for brands reducing manual effort by 30% & integration errors by 70%. HVC consultations and Stakeholder Management on system integrations, optimizing use-case alignment. Drove key projects with development teams, cutting issues by 30% and doubling order volume quarterly. Product Life Cycle Management by utilizing advanced technical tools to debug complex issues, triaged bugs & feature requests, efficiently improving lifecycle from plan to rollout with comprehensive documentation. Communicated complex technical concepts clearly to diverse audiences, including product managers, marketers, CXOs and transforming client requirements into turnkey solutions. Investigated system issues, facilitated migration activities, and implemented resolutions, alerts, and notifications, leading to a 45% reduction in downtime. Architected the build deployment management process to ensure timely deployment of product updates, performance improvements & bug fixes across all production servers. API integrations and migrations for Marketplaces, Carts, Shipping Providers and ERPs like Logic, Ginesys, Navision, Salesforce, Wondersoft.

Monitored automation scripts, conducted system analysis, ensured user support for platform transitions. Established and led a six member Process Excellence team, defined SOPs and published dashboards, achieving a 90% improvement in on-call efficiency, thus better CSAT and NPS ratings. Collaborated with internal teams, including CSMs, Sales, Product, and other stakeholders, to represent the customer’s voice in product development, contributing to scalable solutions. Organized internal KT sessions, resulting in the creation of PRDs, PRGs, and support articles for both internal and client teams. Analyzed and improved the internal ticketing system, reducing anomalies by 50%. Resolved ambiguity in request responses in various APIs, leading to a 30% reduction in response time.