Shivani Jha
@shivanijha
Assistant System Engineer at Tata Consultancy Services
Chennai, India
Shivani Jha is a dedicated professional with experience as an Assistant System Engineer. She possesses strong skills in technical troubleshooting, team management, and process improvement. She is committed to providing excellent customer service and maintaining a positive, perseverant attitude in her work.
Experience
Assistant System Engineer
Tata Consultancy Services
Resolved complex incidents and customer requests to satisfy customer needs through close monitoring and proper analysis. Written script in shell programming for autostart of services. Uploaded scripts to a central repository to update all supported servers simultaneously. Drafted documentation and kept up to date for use in training manuals and support materials for team. Collaborated with vendors and developers to resolve complex technical issues and recurrent faults. Recommended improvements to technical practices to enhance operations. Created Disaster Recovery Failover and Failback procedure documents for supported applications. Implementation of scripts on servers to reduce incidents on disc consumption due to log accumulation. Installed software updates and vulnerability patches to prevent possible threats from penetrating networks.
Education
Madhav Institute of Technology and Science
Bachelor Of Engineering
Electronics Engineering
Licenses & Certifications
Agile Way of Working Foundation
Xperience BG Ready Java