Samir Vadher

Dealing with consultants on GC, Citizen, H4EAD, H1b, Opt etc. Negotiating the rates on full time basis. Coordinating, Scheduling & Conducting Interviews. Expertise in using job portals like Dice, Indeed, Monster, Zip Recruiter, etc. Keeping track of Responses & Short listing Profiles. Identified, interview and submit candidates in a timely and efficient manner. Understanding the client requirements, coordinating for short listing and screening including preliminary interview of the candidates. Handled the IT Technologies involving combination of complax skill sets & rare technologies. Responsible to screen candidates according to the requirement & speak to their Employer. Expertise to recruit QA & BA Candidates. Keeping in constant touch with the consultants & giving timely feedback to them, helped me a lot in timely delivery of the consultants for the client's needs. Worked in all the tax terms like C2C, W2 & 1099.

Handling calls and emails from the customers. Customers satisfaction ratio was 90%. Attending 100 to 120 call on daily basis. Call quality evaluation factor was above 95% every month. Follow the schedule provide by the WFM (work force management) team. Provided one call solution to the customers. Received certificate best performer in the year from operation manger.

Consistently met or exceeded monthly goals. Evaluated accounts and recommended appropriate action throughout the collection cycle. Researched high overdue accounts balance. Documented all collection attempts accurately and truthfully. Used previous call center experiance to confidently contact delinquent customers. Consistently achieve a 90% recovery rate of billing cycle. Attending daily team meeting. Responsible for sending reports to Team lead on daily basis.