Saket Singh

Handling team of 20-25 BDM & BDA for selling courses. Strategy making, team handling, data Management & Revenue generation for the company. Provide guidance, coaching, and mentorship to team members to enhance their skills and performance. Develop and implement business development strategies aligned with company goals. Taking interviews & training for team building.

Team Handling for B2C sales Operation. Collaborating with the sales team to develop effective sales strategies and tactics. Keep track of all sales activities, data & Lead Management using companies crm. Coordinating with the Finance, Service & Delivery team. Contacting potential customers (parents and students) to set up meetings for Counsel the students on learning pedagogies and the BYJU'S personalized learning app.

Train Intern to promote BDA for Sales. Team Handling of 20 interns for training. Trained Intern for Final Training of B2B sales, on call & Session Conduction strategies.

B2B Sales, On Site session conduction with Parents & Learner for Sales. Revenue generation of 16 lac per month target. 84% Consistent client retention. Total 1 Cr+ revenue generated as BDA.

Team Handling for Customer support & service of 35 members and assist them in any professional issues. Handling team schedules to ensure coverage and adherence to service level agreements (SLAs). Deal with client on daily basis and need to prepare daily output sheet.

Solve networking issues being faced by different customers in different regions. Maintain 24 hours TAT to close any problem. Track the records of all the problems and related resolutions on a monthly basis and publish a dashboard to the management. Ensure effective delivery framework and resolve any issues within 24hours timeline. Prepare Billed VS Unbilled for one of the largest energy, petrochemical companies. Validate receivables calculated automatically through MI and check whether billed amount per region is accurate or not. Prepare dashboards and share with the client. Help the client to resolve queries being generated on a daily basis for Cloud computing. Work closely with the WT team for validating AWS and Azure consumption details. Instrumental in overcoming a challenge of understanding user needs and user acceptance and system discipline and got numerous client’s recognition. Helped in organizational process efficiency and effectiveness and future deployment of Oracle tools in Billing process owned by one of largest Energy and Petrochemical clients in UK.