Ravi Saroj

Devised and implemented a real-time transaction fraud alert system utilizing Kafka, Redis, MSSQL, and Spring Boot, resulting in a 50% reduction in false positives. Enhanced the efficiency and accuracy of Anti-money laundering processes by leveraging Neo4j’s graph database capabilities. Designed and developed a business rule manager using Spring Boot and MSSQL, resulting in enhanced efficiency, streamlined operations, and a 30% reduction in operational costs. Developed an AML data analytical and inference pipeline using Apache Airflow and Spark on big transaction data, leading to a significant 60% reduction in processing time. Collaborated with stakeholders to strategize requirements, generated, disseminated, and oversaw project plans. Led R&D initiatives at the organization. Managed a team of 4 software engineers for top-quality results. Developed products with automated testing and new features.

Developed a fuzzy search engine for sanctions compliance for a leading bank in GCC that can trigger an alert when a real-time transaction matches a blacklisted name, country, organization, vessel name or keyword. The watch-list size of these information was very large, around 100M. Call Center Agent Benchmarking Solution: Collaborated with a Speech to Text vendor, utilized NLP and deep learning algorithms to extract insights from call transcripts, benchmark agents, and identify customer buying intent. Achieved 20% enhanced customer satisfaction, increased conversion rates, and optimized call center operational cost by 70%.

Worked in collaboration with the senior project manager to define project goals and establish a timeline and plan to achieve them. Conducted the proof of concepts on the net promoter score (NPS). Resulting in a deeper understanding of customer satisfaction levels and potential areas for improvement. This initiative led to actionable insights that positively influenced strategic decision-making, enhancing overall customer experience and driving business growth. Effectively coded API changes on design specifications. Implemented and updated application modules under the direction of Senior Software Developers.