Prateek Tiwari
@prateektiwari
System Engineer | Data Science Enthusiast
New Delhi, IN
Prateek Tiwari is an experienced software developer and data science enthusiast with a strong background in data handling and project management across client-facing environments in India and Saudi Arabia. He transitioned into data science during his tenure at TCS, leveraging Python and machine learning for data-driven solutions. He holds an M.S. in Data Science and has experience in CRM systems, predictive modeling, and statistical analysis.
Experience
System Engineer
Tata Consultancy Services
Played a pivotal role in the digital transformation team of Saudi Arabia's largest telecom company, leveraging machine learning/data analysis tools to conduct statistical analyses and identifying trends aimed at enhancing customer retention and reducing churn rates. Conducted in-depth data analysis of telecom products, preparing relevancy reports/dashboards that assessed product usage and customer importance, ultimately fostering customer loyalty through data-driven insights. Gained experience in all stages of system and application development of Siebel CRM applications, including requirements definition, design, architecture, development, integration, testing and support thereby providing E2E support to the customer. Worked on Oracle Siebel CRM Configuration; Business Components, Views, Applets, Roles & Responsibilities, Workflow, eScript. Worked on event driven Configuration, such as Workflow Policies and Run-time Events. Worked on EAI Integrations, Business Services, Web Services, Scripting, Configuration. Proficiently utilized JIRA as a key tool in Agile project management, facilitating efficient workflow coordination, sprint planning, and issue tracking, ultimately contributing to streamlined project delivery and enhanced team collaboration. Worked with multiple cross-functional teams, demonstrating a consistent track record of meeting KPIs. Significantly reduced TTM by over 44% in 2022, thereby significantly reducing customer losses. Successfully migrated prepaid products through digital transformation initiative. Significantly increased the number of change requests implemented by over 20% in 2022.
Subject Matter Expert
Chegg India
Worked as a freelance Physics subject matter expert where I had to answer students queries and had to ensure that the content or information pertaining to Physics subject is accurate.
Education
Liverpool John Moore's University
Master of Science
Data Science
Thesis: A novel deep learning-based approach to determine the efficacy of devices used for rehabilitative purpose post stroke on upper limb movement.
IIIT Bangalore & upGrad
Post Graduation Diploma
Data Science
Specialization in Deep Learning
Indian Institute of Petroleum & Energy
B.Tech
Petroleum Engineering
Admission through IIT - JEE Advanced exam.
Licenses & Certifications
Azure AI Fundamentals
Microsoft
Advanced DevOps
Upgrad