Pooja S

Automated WhatsApp for lead generation and surveys, increasing submissions by 40% and cutting form abandonment by 15%. Built Haptik chatbots for sales & support, boosting engagement by 30%. Set up real-time data APIs for weather, reservations & bookings. Directed CTWA campaigns, enhancing leads & conversions by 25%. Performed QA and UAT to fix bot logic and script issues. Developed and integrated a chatbot using Node.js and RESTful APIs, improving customer interaction efficiency by 35%. Developed and optimized prompts for AI chatbots, improving response accuracy by 20% through iterative testing and refinement.

Created service bots across platforms, cutting human tasks by 40%. Crafted NLP models for intent and entity detection; added voice bots. Linked bots with CRMs (Salesforce, HubSpot) and Zendesk for fluid data and ticket handling. Developed multi-channel bots for web, Facebook, WhatsApp with uniform UX. Refined chat flows with ML, decreasing interactions by 25%, raising satisfaction.

Migrated Nintex to Power Automate/Apps, cutting execution time by 30%. Merged SharePoint and APIs into Power Automate for Amgen workflows. Set up connectors for data transfer with Salesforce, Dynamics 365, SAP.

Helped build chatbot prototypes and demos. Aided in crafting chat flows. Ran tests and QA for chatbot reliability. Teamed with lead developers to refine bots from feedback.