NEHA SHARMA
@neha.sharma
Senior Specialist at HCL Technologies
Ghaziabad, U.P.
Technically competent management professional with extensive experience in Global Asset Management, Quality Assurance, and Service SLA management. Expert in German translation and team leadership, with a proven track record in process automation and stakeholder management across global geographies including NA, LATAM, AMESA, and APAC.
Experience
Senior Specialist
HCL Technologies
Responsible for preparing Desktop Procedures across geographies and identifying issues impacting global service delivery. Manages asset teams and databases for PepsiCo users across NA, LATAM, AMESA, and APAC sectors. Leads automation initiatives to reduce offshore efforts and costs.
Senior Executive (O2C)
EXL Service
Managed German to English translation of Desktop Procedures for Zurich Insurance. Supported recruitment of German language resources and provided training to English-speaking resources. Handled customer escalations and performed quality audits for Policy Administration.
Head of German Department
Mayoor School
Organized German exchange programs and workshops. Prepared students for Goethe Zertifikat examinations. Managed the core German teaching team and developed training aids.
German Teacher
Evergreen Public School
Imparted German language instruction to students from 6th to 10th standards. Prepared assessment questionnaires and conducted technology training modules.
Education
Indira Gandhi National Open University (IGNOU)
M.Com
Commerce
Delhi University
Bachelor of Commerce
Commerce
Amity International School, Noida
Senior and High School
Licenses & Certifications
Goethe Zertifikat - C2 Großes Deutsches Sprachdiplom
Goethe Institut- Max Mueller Bhavan, New Delhi