Bala Murali Dudaka

@muralibalu567

AI Engineer at Hexaware Technologies

Chennai, Tamil Nadu, India

https://www.linkedin.com/in/bala-murali

Hexaware TechnologiesNational Institute of Technology Silchar, India

Bala Murali Dudaka is an AI Engineer at Hexaware Technologies with expertise in designing and deploying production-grade GenAI systems. He specializes in conversational AI, RAG systems, multi-agent architectures, and domain-specific model fine-tuning. With a background from NIT Silchar, he has successfully implemented scalable AI solutions for contact centers and enterprise environments, improving operational efficiency and accuracy through technologies like AWS, Azure OpenAI, and various Large Language Models.

Experience

AI Engineer

Hexaware Technologies

•Nov 2023 - Present•Chennai, Tamil Nadu, India

Designed and deployed a real-time conversational AI voice bot for incident management. Built an AWS-based near real-time transcription and summarization system for automated ticket generation. Fine-tuned compact transformer models using LoRA and QLoRA. Developed a microservices-based RAG platform for financial and audit document analysis.

Education

National Institute of Technology Silchar, India

Bachelor of Technology

Jan 2019 - Jan 2023

Licenses & Certifications

AWS Certified Cloud Practitioner

AWS

• No expiration

Microsoft Certified: Azure AI Engineer Associate

Microsoft

• No expiration

Microsoft Certified: Azure AI Fundamentals

Microsoft

• No expiration

Microsoft Certified: Azure Fundamentals

Microsoft

• No expiration

Skills

Python

CPP

JavaScript

PowerShell

Bash

SQL

AWS

Azure

LLMs

RAG

AI Agents

Multi-Agent Systems

Agentic Workflows

Model Fine-Tuning

LangChain

LangGraph

FastAPI

Flask

Node.js

Express

Vue.js

ReactJS

PostgreSQL

DynamoDB

MongoDB

Redis

Docker

Kubernetes

Git

CI/CD