MEDA SRINIVAS MOULI
@medasrinivasmouli
Customer Service Professional
Visakhapatnam
MEDA SRINIVAS MOULI is an experienced customer service professional skilled in complaint management, account inquiries, and quality assurance. The candidate has a background working with major organizations like Concentrix, Teleperfomance, and Webhelp. They possess strong abilities in communication, leadership, and adaptability, complemented by technical skills in Java, HTML, and Excel.
Experience
Customer center associate
Webhelp
Understanding client policies. Reviewing user reports. Conducting brand-building activities. Identifying areas of improvement. Communicating with teams. Screening online content. Analytical skills. Screening knowledge.
Customer service representative
Teleperfomance
Addressed customer service enquiries quickly and accurately. Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements. Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction. Performed well at quality assurance evaluations by continuously actioning performance feedback to crive personal improvement. Addressed customers' questions, problems and complaints in person and via phone.
Customer service executive
Concentrix
Followed company regulations, policies and processes. Managed all complex complaints, issues and problems to maintain customer satisfaction.
Education
Chaitanya engineering College
Mechanical engineering
Mechanical engineering
NRI junior college
Intermediate
Priyanka's vidyodaya high school
10th