Manasi Mahindrakar

Lead strategic platform engineering and technical delivery initiatives by translating business and technical requirements into execution plans. Drive Agile execution across infrastructure, automation, and internal platform initiatives. Contributing to AI/ML initiatives by evaluating and testing multiple models against defined test suites. Manage cross-functional delivery of self-hosted developer platform capabilities and own release coordination.

Led platform operations and production support for a healthcare SaaS product. Owned infrastructure uptime, access management, deployment workflows, and incident response. Managed IAM, security controls, and HIPAA-aligned compliance requirements. Managed and mentored 20+ support and platform engineers.

Supported cloud infrastructure and application deployments in e-commerce SaaS environments. Worked with Magento Cloud, AWS EC2, and RDS to improve reliability and performance. Assisted with CI/CD pipelines, monitoring, and production incident resolution.

Delivered L2/L3 production support in telecom and enterprise environments. Managed SLA, CSAT, and high-severity incident resolution across critical business systems. Supported enterprise risk and compliance initiatives using ORAC (OCC, SOX, FFIEC).