Kiran is a technical engineer with a demonstrated history in the IT services industry, providing L1 and L2 application support for systems including O365, Active Directory, and network components. He possesses strong technical skills in data science, including Machine Learning, Python, and AWS. His experience also spans business development, data analysis, and managing operational workflows.
Experience
IT ENGINEER - L1 & L2 Application support
LTIMINDTREE
Provided 1st and 2nd level technical support to the clients and end users with great knowledge on O365 applications, VPN, Active directory, RDP & Virtual machines, along with Wi-Fi & Printer issues. Experienced with Ticketing & Monitoring tools such as Service now and Cisco finesse prioritized SLA metrics, Volume flow & Severity. Identified and corrected system faults Electronic Hardware and Software to minimize the lack of productivity. Participated in Incident management life cycle and communicated the difference between Service requests and Incidents. Performed preventive maintenance on network system, operational components for LAN, WAN & voice systems. Wrote instruction manuals and technical guidance for preventive maintenance of [Product or Service/SOP].
BUSINESS DEVELOPMENT (BDA)
VERZEO EduTech Pvt.ltd
Setup meetings to prepare and deliver pitches to prospective clients and follow up with potential clients to implement growth strategies. Build sales leads through referrals and cold calling to generate sales (monthly target/revenue-oriented) securing in CRM database. Gained extensive knowledge in data entry, analysis and reporting. Collaborate with the Sales and Marketing team to plan and oversee innovative marketing.
Education
Reva University
Bachelor of Technology
Licenses & Certifications
Machine Learning on AWS
AWS Partner
Digital Marketing
Azure Fundamentals
Microsoft
RDS Custom SQL Server
AWS PartnerCast
Advanced Robotics
Skyfie Labs
Advanced Networking- Specialty
AWS
Deep learning course
CDAC