Deepak Gupta

Responsible for the entire horizontal covering delivery of services, programs, projects, and COE initiatives across verticals, Strategic Business Units, and leading technology services & practice teams with the strength of close to 200 personnel. Provide leadership to the Delivery managers / Program Managers / Project Managers in running the delivery and operations and drive the architecture, build, and testing, with an aim to meet and excel the customer needs, as well as, internal needs, such as working closely with the Sr. leadership team and achieve operational parameters. Build the foundation for all development and conceptualize different service offerings & solutions to customers, as well as ensure service delivery for customer-contracted work. Closely work with SBU / CU heads / CEMs / Global AM in business development, competency building, and complete responsibility & ownership for Delivery excellence in the respective Technology practice area.

Zero-defect deliveries of complex modules like Customer Dashboard, Making Payments, Confirmation of Payee and Online Fraud. Worked as scrum master for technical and business aspects of an organization and oversees the FA, TA, and implementation. Daily involvement with the team to establish clear direction with daily standup, grooming session, planning sprint, and release, and review the completion of stories. Helping team(s) to excel in their performance and do their appraisal. Team Size: 120+ Product Engineers, Technologies: PaaS, AWS, Micro services, Rabbit MQ, Domain Driven Design, Java, Analytic Cluster – S3, Rest API.

Managed a global network of banks, credit companies and system partners with our specialist skills in lending. Deep understanding of the business logic of our customers and the ability to embrace the entire financial and administrative value chain, assist my customers to implement systems for credit origination and administration that are anchored in commercial reality. CI\CD based development and support of Lending SAAS Products, named CLO - Credit Loan Origination and CLA - Credit Loan Administrator. Collaborated with product owners, business partners, scrum masters and architects to build and define the product backlogs. Responsible for release planning, solidifying needs and identifying issues in a timely manner. Technologies: JIRA, Confluence, Service Now, Microsoft Azure, DevOps, HTML5 & CSS3, MVC, Silverlight, WCF, Angular 7, K2-Workflows, EA, AppFabric, SQL Server and Install Shield.

Worked on NAVION Healthcare Solutions for clinical data management services which allows healthcare consulting Services. Responsible for solution, setting up coding best practices and communicating status reports to management.

Managed development and support project(s) with team size of 120+ FTEs. Key projects included: Exceptions Rules Implementations (Integration of Rule 112 Exceptions in ongoing field maintenance operations, full system of repair shops, and live component reconditioning services). Applications UI\UX Upgrade (Upgrade pages, CSS, script, and controls of 50+ applications to allow users to work on the latest versions of internet explorer, Firefox, chrome, and safari browsers. Developed responsive and adaptive UIs using HTML5 and CSS3). BizTalk Upgrade (Upgraded BizTalk applications and the build servers that reside on BT 2006 and BT 2010 R2 to BizTalk 2013). Mainframe System Decommissioning (Implementations of writing processes using ETL packages with the objective of decommissioning proprietary code from the Micro Focus platform). CBM (Condition-based maintenance): Implemented processes & functionality to support the transitioning of the existing car-based Class B maintenance program to a component-based program. Technologies: Java, Spring boot, .Net, Rest API, Microservices, BizTalk.

Managed support teams, responsible for Level 1 and Level 2 support for providing “inbound calls” or service desk support services to queries from doctors, nurses, and administrative staff from hospital emergency departments, urgent care centers, and retail health clinics. Support window covers non-business hours (16x5) and 24 hours support over weekends. Team Size: 45 FTEs, Technologies: Service Now, Slack, JIRA, Jing, SharePoint.

Managed Level 2, and Level 3 support members. Responsible for resolving technical and configuration support by fixing data-related issues, using this data Ecova is aiming to save energy for their clients. Support window covers 8x5 ET business hours. Team Size: 28+ Resources, Technologies: CIAM 2.0, ISAP.