ANKITA YADAV

Install and maintain the performance of database servers. Consolidate daily generated data of Clients into various table formats and provide them with security of their databases. Diagnose and troubleshoot database errors. Provide Integrity through advanced knowledge of database security, backup and recovery, and performance monitoring standards.

Support & maintain operational wellness of the database (Oracle and SQL) and its eco-system (includes database associated storage connections, performance, back-ups, etc.). Provide tier 3 technical support for non-production and production issues including production troubleshooting, query tuning, and process optimization. Created new databases and users: set up backups, export, and other monitoring scripts. To assist and support departmental users in resolving issues, providing solutions, offering advice and technical solutions to departmental challenges. Monitored field-level performance and reported on the current status and potential improvements through research and root cause analysis. Collaborating with different teams throughout the software development life cycle to create test cases as per business requirements. Planning various test case scenarios to detect bugs, classify the errors on the basis of severity, priority, and informing the development team.

Worked for Product “Adobe Sign” as SME and Tier 2 Backup Managing the Adobe Sign Product Releases Notes and assisting users on Remote sessions and emails. Also try to work upon the Features that are requests in Application from End user Side Perform trouble-shooting functions and resolve customer issues related to APIs. Reviewing change requests for completeness and accuracy. Review release checklist, backout plans and Identify technical and procedural improvements in the release procedures. Support the VMware environment including activities such as provisioning, maintenance & troubleshooting. Solid scripting ability (PowerShell, VBScript plus WMI extensions). Proven ability in performing Operating System Updates and applying patches to VMware environments. Provide troubleshooting support and advanced analysis of requests within the VMware Environment.

Provide First line support for handling faults raised by users and carrying out various proactive maintenance activities, to minimize fault levels. Analyze the Root Cause for the Fault occurred and suggesting the fix for them in order to avoid the future occurrence. Handling Bridge cases raised by the user with the help of Clarify and to achieve the SLA set by the Client. Proven knowledge in best practices for Incident, Problem, and Change Management by proactive reports, trending analysis, service level reporting. Profound knowledge of Active Directory administration: Domain Controller.

Was Class Representative for 4 years. Won Many cultural, sports and technical events based awards.

Got Highest Marks in Computers.

Selected in NDA Examination.