Ankita Roy

Coordinated the whole interview process for more than 1000 candidates. Managed job ads, filtering applications, scheduling interviews, and streamlined the interview process. Maintained feedback from the panel after interviews and also maintained a good candidate experience. Conducted debriefs after completion of all the interviews. Developed recruiting strategies to identify qualified candidates and build a network. Followed up with offered candidates, fast tracked immediate joiners, synchronized with vendors and helped them throughout the process. Tracked candidates and pushed for feedback on disqualifications.

Referred and screened patients to make best use of resources, triage staff and serve community members. Used computer programs and registration systems to schedule patients for routine and complex procedures. Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability. Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases. Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details. Helped patients complete necessary medical forms and documentation. Enhanced office productivity by handling high volume of callers per day. Supported office staff and operational requirements with administrative tasks.

Promoted patient loyalty and consistent sales by delivering friendly service and knowledgeable assistance. Worked closely with the shift manager to solve problems and handle customer concerns. Used a POS system to enter orders, process payments and issue receipts. Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel. Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process. Maintained cash drawer of Rs. 5,00,000 or more per shift. Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies. Coordinated patient scheduling, check-in, check-out and payments for billing. Requested, reviewed, processed and distributed status reports from various team members to executive management according to established workflow processes.

Distance learning.

Regular study.