Ambuj Sinha

Participate in service/server deployment activities as part of a technical project delivery. Worked and lead the migration project for deployment of SQL 2019 servers. Planning and implementation of upgrade/hot-fix/OS/analytic s deployments of Always ON environment. Part of DB updates, restoration and replication. Communicate and collaborate with stakeholders and cross-functional global team members. Support 24*7 operations of production environments hosted in AWS and Microsoft Azure cloud. Understanding of distributed server architecture, SQL server analysis services(SaaS), OLAP, Cisco ice tool. Creating URLs redirect and rewrite rules in IIS web/app servers, server binding, IIS configuration. Perform Installation, upgrade, troubleshooting patching and deployment of application and configuration such as Apache Web services, APIs, Microsoft IIS Severs. Support and sustain customer facing AWS production Infrastructure and Application. Worked actively on upgrade projects for analytic s systems. Ensure that the performance and availability of the eGain application, server, and network infrastructure maintained to the highest standard. Take full ownership of incoming actions and issues and drive them to resolutions. Coordinating with the Devops and Infrastructure team for the tasks and automation.

Planning and implementation of hot-fix /OS Deployment. Change management though JIRA. Proactive monitoring of application(on AWS/Azure servers) using Groundwork monitoring tool. Monitor server performance,memory utilization, CPU, files system,database batch job using monitoring tools Nagios, dynatrace, AWS Cloud-watch. In the event of a customer outage, engage the relevant eGain Site Reliability team members, Support, Engineering, key leaders in a technical conference bridge to quickly analyze and resolve the customer issue. Initiate incident response for cloud outages and perform troubleshooting, problem analysis, and provide quality solutions to technical issues and service request in a timely manner with adherence to Standard Operating Procedures (SOP), ensuring service-level agreements (SLA) are met.