Abhishek Dikshit

Manage a team of service managers and team leads handling the service lines for Projects, 24X7 infrastructure operations consist of Cloud, Servers, network, database, RDS, SD by providing proactive support to more than 48 countries. Service Excellence consisting CIM deployment plan for P1/major incidents and Problem management setup for re-occuring incidents. Implementations New infra setup in DC's and migrations including Monitoring tool layer setup with Moogsoft for alert analysis to incident creations. RPA/RBA setup for incident auto-resolutions. Automations for all repeated tasks under Joiner/Leaver, DL modifications etc. Operations management of the account with over $20 mn in revenue per year by interacting with higher management at customer and at organization level periodically to maintain and organize monthly presentations on service improvements, value creations, automations, budget management and audits. Ensure A-CSAT target to be met, implementation & tracking of SIP & PIP, Review Budget Vs Actual Cost, manage P&L.

Managed the new infra service implementations in 6 accounts in parallel. Lead the runbook automations in the environment to enhance the business benefits provided under the services. Active member of the architectural team responsible for the planning and transformation of infrastructure. Delivered the value under the service improvement plans and PIPs in the environment.

Managed the Storage and Backup track under the transitions and performed the infrastructure upgrades. Performed DD, Transitions and Cut-over for 3 customers from Brisbane & Perth customer sites. Responsible for all customer interactions including planning, implementations, transformations, upgrades, migrations and automations.

Collaborated with architect team in multi global offices of EMC to plan the migrations of major banking customer to setup new offices across India. Implemented multiple DR's and business continuity sites across globe. Lead the team of storage and backup admins in the deployment of new infrastructure in DC's.

Implemented storage and backup solutions of EMC VMAX, DataDomain, Networker, Tape Libraries in multiple global DC's for a customer from Health domain. Responsible for the setup of the global DR under SRDF, cloning etc. in between sites. Automated the media management process with the of scripts. Automated the monitoring of SRDF via scripts and scheduled multiple reports for easier updates over emails.

Deployment member of the transitioning team and implemented Clariions in multiple US locations for the Telecom client. Performed the decommissioning of the old hardware in the environment. Responsible for the creation of multiple automated excel reports using VB enabled macros to keep a check on utilization in the environment.

Maintaining the LAN and WAN operation infrastructure. Responsibilities which include: System upgrades, system documentation, daily administration and problem resolution. Responsible for configuring and troubleshooting Tape-ware backup application. Recovering data (individual file, folder or whole server), Backup job include Database, File and Print Server Backup. Maintaining records of Backup Failure Jobs, documenting them and sending reports. Documenting Backup policy, policy changes and Restoration policy.