SHRUTI CHANDRA

Collaborated as an SAP Banking functional consultant for a major Australian bank, handling inbound and outbound calls, resolving concerns, and ensuring timely task closure. Coordinated with cross-functional teams to expedite incident resolutions and provided effective merchant support through calls and emails. Executed bulk file creation for Change Requests (CR) and implemented CRs for improved processes. Primary support for FBC EOM processes, ensuring seamless operations and troubleshooting merchant problems. Assisted in maintaining and supporting systems application software, adhering to industry best practices. Communicated with external and internal stakeholders using various mediums including tickets, emails, and outbound calls.