Shrikant Menon
@shrikantmenon
Senior Executive - Order to Cash, Finance at Freshworks Technologies India Private Limited
Navi Mumbai, Maharashtra, India
Shrikant Menon is a professional with over 12 years of techno-commercial experience specializing in the Order to Cash (O2C) life cycle. He possesses proven expertise in Program & Vendor Management, Quality Assurance, and strategic billing processes. His background includes hands-on experience managing various enterprise tools such as Salesforce, SAP, and Oracle, driving operational stability across multiple industries.
Experience
Senior Executive (Billing) - Finance and Accounting Operations (FinOps)
Freshworks Technologies India Private Limited
Managed end-to-end OTC processes including Contract Management, Billing, Customer Service, Collections, Dispute Resolution, and Cash Applications. Led initiatives to prepare SF Policy, Write-off Policy, and SOPs. Implemented RPA automation on Automation Anywhere and developed collections strategies, reducing DSO from 78 days to 62 days. Drove automation projects on chatbots to reduce effort by 30-40%.
Senior Engineer
Lionbridge
Managed and tracked customer orders using tools like Gemini and Tracking Manager. Coordinated with international project and account managers to implement projects. Responsible for creating, updating, and managing customer master and billing data, ensuring process compliance and timely project delivery.
Project Manager (Order Delivery Manager)
Orange Business Services (Equant)
Managed order installation and service management across global regions (APA, NAM, EMEA) for major clients. Responsible for the end-to-end Order to Bill process using tools like Oracle NFPS and Clarify. Coordinated with legal, account, and logistics teams to ensure service delivery and billing initiation. Maintained P/L accountability by tracking cost vs. revenue margin.
Education
National Institute of Information Technology
Diploma
DNIIT
Diploma in DNIIT.
National Institute of Information Technology
Diploma Course
C-Sharp Programming
Diploma Course in Swift Start, C-Sharp Programming.
MGU University
B.Com.
Licenses & Certifications
Diploma in DNIIT
National Institute of Information Technology, Mumbai
Diploma Course in Swift Start, C-Sharp Programming
National Institute of Information Technology, Mumbai