SYShreya Yadav is a dedicated professional with a passion for SaaS and continuous learning. She possesses skills in project management, technical writing, and data analysis. She is adept at customer success, having assisted over 6000 customers and contributing to revenue scaling. She is committed to utilizing her knowledge to contribute positively to organizational goals.
Experience
Customer Success Associate (B2B) / APM trainee (Asst. Product Manager)
SaaS Labs US Inc.
Conducted day-to-day project coordination, planning, and implementation across teams. Developed application documents and strategies for both functional and technical applications. Contributed to the organisation in scaling the revenue to $5.8M. Assisted over 6000+ customers with their concerns along with a solution. Hands on JIRA, Confluence and WordPress. Worked on project documentation (PRD-Product requirement doc), which was created, updated and distributed to all appropriate personnel. Devised, implemented and revamped Email templates. Ensured products met client expectations. Excelled at gathering feedbacks and requirements. Had key responsibility to ensure smooth functioning and conduction of placement drives by convincing more than 200 companies visiting the campus for recruitment process.
Student secretary
ABES engineering college Placement cell
Had key responsibility to ensure smooth functioning and conduction of placement drives by convincing more than 200 companies visiting the campus for recruitment process.
Education
ABES Engineering College
B.tech
Information Technology (IT)
Dalimss
Intermediate
CBSE Board
Dalimss
High school
CBSE Board
Licenses & Certifications
Cybersecurity essentials course
CISCO Networking Academy