Rishabh Shrivastava

Managed client and stakeholder communication for major enhancements and upgrades, handling US $30M in revenue projects. Responsible for modifying and initiating new Statements of Work (SOW), managing both fixed and T&M SOWs, and delivering managed services, transition, and transformation. Key responsibilities included monitoring application and infrastructure service delivery, ensuring adherence to methodologies, managing data warehousing and ETL projects, and providing status reports and financial updates.

Spearheaded team support for Production, Application, and Incident/Service Management. Maintained service integrity and managed incidents within business processes, ensuring adherence to SLAs. Provided detailed analysis and monitoring reports to senior management. Conceptualized improvement strategies, optimized operational processes, and drove business and IT project portfolios, formulating strategic IT transformation plans.

Spearheaded team management for Data Center Operations, Application Support, Production Support, and Global Account Management for a global client. Received appreciation for Service Reporting and Operations Management.

Responsible for monitoring AT&T Servers and supporting billing applications (e.g., TRIMS.CAPM, ETRACS). Involved in Production Support Activities, performing regular health checks, running patches, and resolving issues remotely. Managed trouble tickets using BMC Remedy and coordinated with various teams including Outage Management, Development, and DBA.

Responsible for LAN connectivity checks using PING and TELNET, creating RIS, DC, and DHCP servers. Performed troubleshooting, installation, and formatting of Windows XP, managing drive backups and restorations. Handled remote connections, installed software, and maintained/troubleshot desktop applications, including antivirus activities.