Praveen Kumar R

Develop a detailed plan to monitor and track the progress of the projects to ensure that all projects are delivered on-time and within budget. Perform periodic maintenance and servicing of MIS system to improve operational efficiency. Create financial reports and plans, strategies for the long-term financial benefit of a business or organization. Prepares financial reports like SBU, Floor cost, Overhead cost, AOP, Revenue Projection, Profit Loss report, Project wise revenue share, Managing Invoices, Etc. Works closely with CEO, CFO and Operation director to focus on driving operational excellence and finding ways to reduce costs by studying financial reports and business processes. Planning and monitoring the day-to-day running of business to ensure smooth progress of business. Co-ordinate with Project managers and team members to make sure that all projects are on track with project requirements, deadlines, and schedules. Analyzing data to identify trends or patterns that could indicate problems within the organization and measure project performance using appropriate project internal management tools. Regularly evaluate the efficiency of organizational objectives and suggesting techniques to improve the Productivity efficiently. Conduct post-project evaluation to investigate the effectiveness of the project in reaching the proposed benefits as outlined in the economic appraisal.

Generate and deliver management reports in accurate and timely manner. Maintain document control, database management, track project daily activities and team. Monitoring employee's performance and doing analysis to track their performance. Experience in preparation of Presentations and Reports for Senior Management. Work directly with business users to determine data needs and design solutions to address the business needs. Conducts audits of the processes assigned and produce reports to the business on time to time. Working on root cause analysis to create more effective information processes and integrate data from multiple sources according to standards and best practices. Performed timely analysis on sales and refunds to find out on the leakages to facilitate maximization of revenue and ensure smooth functioning of the department through data. Handling a team to take care of Acer community forum by monitoring, review and moderate all the user-generated content and user profiles within forums, comments, images, videos, and audio, liaising with the Acer Legal and Community. Submitting weekly reports to clients on the moderation highlighted topics, escalations, and feedbacks. Handled Client /Customer escalations and other high priority escalations thereby resolving customer issues and retaining the customers back to use the services by ensuring customer satisfaction. Analyzing customer feedbacks and develop new techniques to ensure customer retention. Monitor phone calls of the employees to measure their performance and help them in implementing the business's strategic objectives. Supporting the floor as an acting lead by handling queues to meet the service level, AHT, reduce call abandon and make sure all customer queries were driven properly. Setting up Wireless and Wired Connection, also diagnosed and troubleshoot internet Service such as LAN Network, Wireless and Email Failures. Experience in installation of Windows, configuration, technical troubleshooting,

Manage end to end recruitment from sourcing of candidates to post offer follow up. Evaluating and validating technical profiles through search engines referencing and recruiting candidates for different requirements. Utilize social media recruiting skills to market the open positions, attract talent and build online communities. Responsible for full-cycle recruiting: interview, offer, negotiation and closed candidates for assigned requisitions. Responsible to work on Contract, Permanent & C2H (Contract to Hire) positions. Strategizing hiring requirements according to business demands and ensuring that the hiring needs are met on time and in the most cost-effective manner.

Build and maintain strong customer rapport. Meet required sales objectives by offering and marketing medical products and services on every call. Sell additional services and products by recognizing opportunities to up-sell, explaining new features. Maintaining a positive, empathetic, and professional attitude toward customers always. Develop people by encouraging individuals to think for themselves and take responsibility for their contributions to the team. Conduct timely performance reviews and provide performance feedback/training. Manage, coach and act as a mentor for team-members. Contribute to soft-skills training to continually develop the team's skills. Monitoring Agent Calls and providing feedbacks to them to improve their Quality in calls.

To formulate brand plan and propose various Marketing strategies in accordance with corporate policy for hospital brand. To executive various activities e.g., CME, Workshops, Camps & Patient Education Program Etc. To take care of all the publishing material of the hospital namely: information booklet, leaflets, handbills, brochure, and other related materials. These shall include the content, design, creativity, and proof - reading etc. Identifying and establishing connect with all major Private and Public Sector Corporate medical / non-medical administrators. Communicating concept and sign-up of MoU will be critical milestone. Implementation of sales & marketing strategies. Monthly and weekly detailed report of the activity should be submitted to the management and Support in all marketing purposes to the Head Marketing.

Course Completed