Pratik Hasija

Spearheaded multiple BFSI software implementation projects worth 2+ Crore INR, achieving 100% client satisfaction and 30% increase in repeat business through effective stakeholder management and risk mitigation. Orchestrated end-to-end project lifecycle management for 4 concurrent projects (2-2.5 Crore INR), including scope definition, resource allocation, and budget tracking. Implemented process improvements that increased team efficiency by 25% through streamlined workflows and enhanced cross-functional collaboration. Established comprehensive project documentation frameworks including charters, risk assessments, and progress tracking systems using JIRA, Asana, and Clarity PPM. Executed comprehensive management of orderbook and billing processes, enhancing financial accuracy and compliance, which led to a 15% decrease in billing discrepancies over a six-month period. Developed and maintained strategic communications with stakeholders through regular status updates, requirement gathering sessions, and progress presentations. Standardized change control processes reducing scope creep by 40% across portfolio. Coordinated with cross-functional teams for requirement gathering and UAT execution, achieving zero critical defects in production releases.

Managed system downtime validation across LOBs while coordinating incident response between operations, stakeholders, and parallel teams. Streamlined issue tracking and resolution process by collaborating with CISD and onshore teams, reducing resolution time by 20%. Developed comprehensive downtime tracking systems and generated key performance reports for management review. Led IT implementation meetings and executed testing for new applications and projects. Created custom reports and demand forecasting models based on operational requirements, improving resource allocation by 15%. Reduced average incident resolution time by 35% through implementation of structured escalation matrix and stakeholder communication protocols.