NARENDRA SINGH

Taking care of New Development and Enhancement Program for Passenger Service System and other Supportive application. Digitalization and Automation of In-house Applications. Demonstration of In-House Products to the external customer to use Spice Jet Platform. Planning of Roadmap for the Product. Innate ability to identify requirement and provide functional Solutions. Engage with customers and stakeholder for business requirements. Documentation of Business and Functional Requirement-BRD and FRD. Ensure that the UAT is completed within the agreed time and confirms to the requirements. Assist support team to co-ordinate the setup and communication between the applications and the partner's system to support the testing of application functionality and linked system. Managing a team of 15 Business Analysts and Developer people in Agile Hybrid model.

Served as Business Analyst/Product Manager. Part of Offloading Mainframe system (legacy) program of Sabre to Open Source System. Involved in requirement elicitation and gap Analysis of the business requirements, prepare SOW/CR, review the solution design. Managing Backlog task, Sprint Planning and other Agile Ceremonies. Handle Client interactions and provide Support.

Served as Business Analyst and Business IT consultant for Emirates Airline IT. Identifying testable units and performing ad-hoc Quality testing. Create business cases, test scenarios and assist developers and testers during solution development. Ensure that the User Acceptance test is completed within the agreed time and confirms to requirements. Own and drive backlog grooming and management. Work directly with end users to define epics, features and user stories. Conduct customer workshops and ‘show and tell’ sessions with stakeholders. Key Deliverables: De-migration of Customer Airlines to New PSS with the collaboration of Amadeus and Sabre. Implementation of Advance Passenger information/PNR GOV for Air Algeria, Kuwait Airways, Fly Dubai, Safi Airways, Rotana Jet Aviation , Air Algeria, Air Canada. IATCI setup for Fly Dubai with Qantas Airways, Air France, KLM, Air Algeria. Print Quick Transfer Baggage (BT1/BT2) on baggage tag based on time factor for Fly Dubai. Blacklisted Passenger Screening for Kuwait Airways. Check in and Load Control Set up for Different station with AHM Setup into the MACS system.

Day to Day activities of various Airline Flight Operations.

Managing Flight Operation involving Load control, Passenger Handling, Ramp operation, Baggage handling, Cargo Handling.

Import and Export of Cargo shipments from warehouse into aircraft as per the airways bill.

Supervising & handling day to day flight operations during any delay/ cancellation & providing assistance to passengers.

Execution of Load Control activities for Qatar Airways and hosted airlines. Monitoring arrival/ departure of the flights, ramp operations like Offloading and Loading of Baggage and Cargo.

Conducting weight and balance activities for several airlines. Coordinating with departments/agencies i.e. Flight Operations, Line Maintenance, Immigrations, Customs, ATC, Security, Airport Authority, etc.

Managed duties and responsibilities of a travel desk. Mainly handling international/domestic ticketing, visa/insurance handling, hotel booking, and Local sightseeing.