Mahima Jaiswal

I deliver timely, accurate and professional customer service to all Amazon Customers. I communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment. I translate complex technical information / instructions into a simple language that would ensure seamless troubleshooting.

Worked as a Customer Service Associate in the Central Baggage Office (CBO). My job was to assist Air Canada Passengers from around the planet, assisting them in locating their luggage.

My Job Role was solely to acquire new clients and maintain their social media pages in order to drive traffic. I was also responsible for building their website using Elementor and WordPress.

I was appointed as a Business Development Executive and my job role required me to acquire new clients on a daily basis and take care of their revenue generation using Little Application. Within a span of 6 months I was promoted to Assistant Manager Sales based on my performance.