Avichal Sharma

Conducted comprehensive requirements gathering sessions with business stakeholders to understand their needs, objectives, and pain points. Collaborated with IT teams to translate business requirements into technical specifications. Coordinate with external vendors regarding the server and application development. Acted as a central point of contact for the server and application development activities, ensuring alignment with project objectives, timelines, and deliverables. Conducted comprehensive training sessions to educate end-users on the functionality, features, and best practices for utilizing applications and servers. Assisted in the development of user documentation and training materials. Conducted user acceptance testing (UAT) and provided training to end-users on new systems and processes. Successfully managed the end-to-end integration between QCI (Quality Council of India) and CIL (Coal India Limited) ERP systems, ensuring seamless data exchange and process alignment. Developed interactive dashboards, reports, and visualizations using Excel and Power BI to deliver actionable insights to stakeholders and senior management. Proficient in designing visually appealing and user-friendly dashboards using power BI and excel that effectively communicate key insights and KPIs.

Data extraction, Data processing and Data transmission using asteria aerospace tools. Provide strong reporting and analytical information using excel & power Bi to the management team. Conducted demonstration/Business trails of asteria's product & solutions to client/end users. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution is provided in short time. Build sustainable relationship and trust with customer accounts through open, transparent, and interactive communication. Coordinates with internal departments for the betterment of the product and customer satisfaction.

Assisted in daily operational tasks, including data entry, record keeping, and operation management. Analyzing and maintaining operational product data. Communicate with higher management to prepare a plan for internal product operations. Assisted in the preparation of reports and presentations to communicate operational performance.